Victim Services Program

The EHNBAC has contracted with New York State Office of Victim Services (OVS) to provide crime victim intervention services to underserved crime victims since 1998. Underserved populations have included veterans, persons with HIV/AIDS, developmental and physical disabilities, those with mental health conditions, crime victims, domestic violence victims, formally incarcerated, recently released from juvenile justice systems, or aging out from the foster care system, and immigrants.

We provide culturally-competent services utilizing a trauma-informed approach to service delivery. These evidence-based models have proven to be effective when serving the underserved victims of crime. Our approach is founded on the experienced learned from providing services to victims since 1993.

The goal of the Victim Services Program has been to immediately stabilize the crisis and then to provide or secure long-term support services necessary to meet the needs of the victim. The EHNBAC has assisted clients with legal assistance, family court matters regarding divorce, child visitation, child support, orders of protection and accompanies its participants to the precincts, to court, and the District Attorney’s Office. Other services include support services, including reassurance, counseling, language interpretation, referrals to shelter safe houses, home and hospital visits and information and referrals to services not provided by the EHNBAC such as support groups and counseling to restore self-esteem, sense of dignity and coping mechanisms. It provides advocacy to obtain repairs, initiation of overcharge claims, tenant-landlord mediation, money management training, legal advocacy, and assistance in securing and maintaining entitlements and benefits. It works with community-based programs that assist its clients to secure greater stability, such as job training, financial literacy, credit counseling, anti-eviction, and veterans’ services programs.  

Since inception, EHNBAC has provided immediate help to over 5,000 crime victims throughout New York City, with over 1,600 successfully securing monetary compensation from OVS or other sources. Through mediation sessions with landlords, Housing Court advocacy, emergency assistance, entitlement advocacy, income maximization, crime victim advocacy and financial literacy over 2,000 individuals and families have stabilized an improved their living conditions. Its expertise in navigating public assistance and other public benefits systems and long-term relationships with such providers have contributed to the EHNBAC’s ability to assist its clients. The EHNBAC has worked to maximize income by advocating for other entitlements and resources such as Food Stamps, Cash Assistance, Section 8 and NYCHA subsidies, WIC, SCRIE, SSI, HEAP, Child/Teen/Family Health, Child Support, and pantry services.  Moreover, it has advocated placing doubled-up non-leaseholder families living in NYCHA apartments on the lease to enable multiple family units to secure full rental assistance benefits from PA. Finally, it has secured significant refunds to tenants through the initiation of overcharge claims through the New York State Division of Housing and Community Renewal.

Violence Prevention Workshops are provided on:

  • Identifying abuse, uses and causes of abuse, effects of family violence on children and women,
  • Safety planning,
  • Promoting positive self-esteem,
  • Information on available resources/supports for victims
  • Training on the use of Internet for the research of the information on support services for victims,
  • Training on how to complete of an order of protection on-line,
  • An overview of the judicial system/procedures for those ready to pursue the prosecution of their abusers.
  • Emergency Assistance for Victims

We provide emergency services such as the changing of locks, purchase of furniture, clothing, pampers, food and payment of legal and documentation fees to regain lost or missing identification and legal documents, relocation assistance, and rent assistance if the victim is at risk of eviction. Other services include support services, including reassurance, counseling, language interpretation in Spanish, referrals to shelter safe houses, home and hospital visits and information and referrals to services not provided by the EHNBAC such as support groups and counseling to restore self-esteem, sense of dignity and coping mechanisms. We provide advocacy to obtain repairs, initiation of overcharge claims, tenant landlord mediation, money management training, legal advocacy, and assistance in securing and maintaining entitlements and benefits.

Crime Victim Services is funded by the New York State Office of Victim Services. The Violence Prevention Project component is funded by Wells Fargo.

For additional information contact:

Maria Figueroa
Crime Victims Specialist
mfigueroa@ehnbac.org
212.289.1900 ext. 204

Christina Arroyo
Crime Victims Specialist
carroyo@ehnbac.org
212.289.1900 ext. 203